I placed an order, but received no confirmation
First of all, thank you for your order 🙂
If the order has been placed successfully you should have received an order confirmation within a few minutes.
If that is not the case, this may have various reasons:
- Your confirmation email might have arrived in your spam folder
Please check your spam / junk folder and add us to the list of trustworthy senders (whitelist), so you can get our information safely.
- The order was not completed correctly
After entering your payment details, you must complete the purchase, so after entering PayPal, Sofortüberweisung-, bank data for direct debit or credit card data you will be once again redirected to our page on which you have to finally confirm the purchase again.
If that is not the case, the order is NOT executed yet.
If you did not receive a confirmation from PayPal (Acceptance of the SEPA direct debit mandate is NOT a payment confirmation), Sofort Banking etc and also see no transaction in your PayPal account etc., the order has NOT been successfully completed.
Please try again! p>
- Wrong email address provided
That can happen easily, maybe there was a typo while entering the mail address and then our messages will not reach your mailbox, please also check that you have enough storage space in your mailbox.
Please contact us by e-mail directly (firstname.lastname@example.org) so that we can help you as quickly as possible if there is problem.