Illustrated instruction manual (please click here!)
Please try on the Masalo® Cuff in a clean and dry environment and be sure to handle the product with care. We can not offer a full purchase refund if the cuff is used for a longer period of time or shows obvious signs of wear (kinked straps, twists, stains etc.)
Please measure the thickest part of your affected forearm in a relaxed state, the arm should be slightly stretched, muscles untensed.
Please measure with utmost accuracy 🙂
Now you can see the correct size for your cuff in the chart.
Please always choose the smaller cuff when you are in the transition range between two sizes, so for example choose size S with a circumference of 25.5cm, M until 29.5cm, L until 32.5cm.
Before trying on the cuff, please mount the enclosed black protective element according to the separate instruction manual. Mounting the protective element has NO impact on a possible revocation and improves the wearing comfort significantly.
Attention please! Then fix the upper arm strap in the first hole and make sure that the upper arm strap first passes through the guide slot and then into the buckle!
This is THE most common mistake when applying the cuff so please doublecheck 😉!
Now you should either immediately – or within a maximum range of 15-30 minutes – feel a significant relief, otherwise something is not right. If the discharge/relief does not occur, adjust the bandage correctly again, or put it down and contact us. Please do not use the cuff if you are not sure whether you are willing to keep it or not. We can not offer a full purchase refund if the cuff is used for a longer period of time or shows obvious signs of wear (kinked straps, twists, stains etc.)
Once you have decided to keep the Masalo® Cuff, please knead it. If you have the opportunity, have someone else do it to avoid straining your affected arm unnecessarily.
Afterwards we recommend the use of a dermatologically harmless leather fat, or a refatting leather milk.
Please use these care products sparingly.
This will improve the wearing comfort of your cuff.
Important: The Masalo® Cuff is a very effective brace against epicondylitis and develops strong forces. Please only use the cuff if you have received a specific diagnosis of your epicondylitis from a physician.
The Masalo® cuff is not a comfort product, but an effective bandage.
You can also check the function of the Masalo® cuff with a small test by clicking on the following “Function test” section.
Please have a look at the “illustrated instruction manual” BEFORE watching this video!
Function test for the Masalo® Cuff
This is a small test to check the effectiveness of the cuff on a tennis elbow. When having a golfer’s elbow at least the relief must be clearly noticeable – but this test is in general not suitable for patients suffering from a golfer’s elbow:
Now put on the cuff and adjust it a bit tighter for the testing purposes. Now stretch the arm with full force, feel the counter-traction and lift the bottle.
Ideally, the stress pain now is no longer existent, or the at least it should be significantly reduced by now. If you can successfully execute this test, then our Masalo cuff will be effective for you and suit you well.
Now you only need some patience in order to fully heal your tennis elbow.
Help, support & contact form – May we assist you?
Our main goal is to help you ridding the treacherous and painful epicondylitis and to maximize the effect of every single sold cuff.
If you have any questions regarding
Exchanges (wrong size, cuff doesn’t fit)
The upper arm strap slips off
Leather & Care
Reordering protection elements
or if anything just “doesn’t feel right”oder falls Sie sich einfach unsicher sind, lesen Sie bitte auf jeden Fall unsere “FAQ – after the purchase”-page or get in touch with us afterwards via mail or contact form.
In order to assist you the best way possible, we need the following information from you:
Your measured circumference (thickest point, slightly stretched arm, relaxed state)
Pictures of your arm with the cuff attached
1. Apply the cuff and stretch the arm to around 140 degrees (so basically extend your arm as much as you can)
2. Have both the outer side and the inner side of the arm photographed and send us one picture per side
3. We need to see the whole arm, so please make sure that everything is visible from the wrist to the elbow
4. Please reduce the file size if possible
Send the whole package together with your order number and the problem description to: