Right of withdrawal

Right of withdrawal / cancellation policy

Only if the customer is a consumer in the sense of § 13 of the German Civil Code (Bürgerliches Gesetzbuch), i.e. a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity, there is a statutory right of revocation, about which we instruct as follows:

You have the right to cancel the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you, or a third party named by you, other than the carrier, have taken possession of the goods. To exercise your right of cancellation, you must inform us:

Masalo KG
Luener Weg 32a
21337 Lueneburg

Tel.: +49 (0) 4131 / 727 15 97
Email: shop@masalo.eu

by a clear statement (eg a consigned by post mail or email) of your decision to withdraw from the contract. You can use the withdrawal form (attached to order acceptance by email or as a download below) which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send a message about the revocation before the withdrawal deadline.

Consequences of revocation
If you withdraw from the contract, we refund all the payments that we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest Standard Shipping offered by us), without delay and to be repaid at the latest within fourteen days from the date on which the notice of your revocation of the contract has been received by us. For this repayment, we use the same method of payment that you used for the initial transaction, unless we explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have proofed that you have returned the goods, whichever is the earlier. You have to return or to hand over the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of the contract. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods when such loss in value is not due to handling to establish the nature, characteristics and functioning of the goods. For our bandages, tests over several hours, as well as dirt and stains at the product, leading to a loss of value. You can avoid this by not taking the product as your own property and test only in a clean environment as it would be possible in a store.

Withdrawal form

You can find the withdrawal form in .pdf format here:

To view the downloaded file you will need a free software such as the Adobe Reader.
The latest version of Adobe Reader can be found here: DOWNLOAD