Delivery to non-EU countries

Our tip for deliveries to Switzerland:
 
We recommend to use the service MeinEinkauf.ch for deliveries to Switzerland.
All information can be found at MeinEinkauf.ch.
 
Your advantages with orders and deliveries via MeinEinkauf.ch:

  • All custustoms formalities and paperwork are taken up by MeinEinkauf.ch for you.
  • The goods arrive much faster (within approx. 2-3 working days instead of up to 7 working days), with already customs cleared goods.
  • You save the shipping costs (9,90 EUR) and the import fees (there is only a small fee for the service of Mein Einkauf.ch).
  • The goods are delivered directly to your door, you don't have to go to the post office.

 MeinEinkauf.ch: fast - cheap - easy - for our customers in Switzerland

Register here for free or check out all further information (just click on the logo):



Special conditions for deliveries to non-EU countries (in particular to Switzerland):

If you do not want to opt for the above offer, please read the following information carefully and completely before placing an order / delivery to non-EU countries (especially to Switzerland).
 

1.) Customs duties and foreign VAT

Please inform yourself about possible fees, which may occur in addition to orders from abroad and deliveries abroad (for example to Switzerland) by post / DHL.

The following information concern customers from Switzerland and are subject to correction:

To our knowledge, the fees in Switzerland, depending on the value of the goods including shipping costs, are about 28 CHF to 35 CHF.
However, if the cuff is delivered to Germany and then transferred personally, these fees are not charged. The same applies to our knowledge, if the cuff is shipped from Germany as a gift to Switzerland. But we can not declare the shipment as a gift, that would be against the law. Please inform yourself at the responsible office in your country.


We therefore recommend, if possible, to order via acquaintances, relatives or similar, order with a German delivery address or via MeinEinkauf.ch.

Consequences of a cancellation/return:

The buyer bears the return costs, unless it came to a wrong delivery on our part. Please inform yourself prior to a purchase about the procedure at your competent offices and the Swiss Post to a possible reimbursement of the fees already paid upon return of the goods. We can not refund these fees.

Exchange:

Please determine the size that suits you using our size chart. Go to the website https://www.masalo.eu/en/faq-before-you-buy/ and read the information under the point "What size should I order and how do I measure correctly?"

Our size chart is correct. Please order the size suitable for you according to the chart. If you are unsure, we are happy to help you via mail at any time. An exchange is of course always possible.

2.) Shipping costs & total price

For deliveries to Switzerland we charge 9,90 €.
For deliveries abroad (USA/Canada, other non-EU-countries) we charge 42 €.

3.) German VAT / VAT-free export deliveries

Since our competent tax office requires an itemization and individual verification for each VAT-exempt delivery abroad and even further additional processing is required, we charge the price shown in the online shop plus shipping costs including German VAT at the rate of 19% also for deliveries abroad.
We carry out export-free export deliveries exclusively to designated specialist dealers after having received appropriate proof, as well as an existing VAT ID and when ordering several pieces.

4.) Correct and complete delivery address

When ordering, the buyer is obliged to provide a complete, correct and deliverable address. If due to a wrong or incomplete address (house number is missing, name is not on the mailbox or on the bell, typing errors etc.) a second shipment may be required, we charge 10.00 EUR handling fee including postage.

When ordering to a non-EU country, you expressly agree to these terms.

Please pay close attention when enterin the following data:

Delivery address (complete and error-free),
Size (circumference, measured at the thickest point of the affected forearm),
arm side


We would like to point out here that we will automatically cancel orders without payment within 5 working days.

Please note regarding bank transfers, that the full amount from the order confirmation is received on our bank account in Euros.

We hope for your understanding and ask again, to execute orders to non-EU countries with particular care and to check all data carefully.

We wholeheartedly wish you a rapid recovery :-)