{"id":19675283,"date":"2022-11-09T00:56:34","date_gmt":"2022-11-08T23:56:34","guid":{"rendered":"https:\/\/www.masalo.eu\/payment-and-shipping\/"},"modified":"2025-09-29T11:14:01","modified_gmt":"2025-09-29T09:14:01","slug":"payment-and-shipping","status":"publish","type":"page","link":"https:\/\/www.masalo.eu\/en\/payment-and-shipping\/","title":{"rendered":"Payment and shipping"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” top_divider_height_tablet=”” top_divider_height_phone=”50px” top_divider_height_last_edited=”on|phone” bottom_divider_color=”#ffffff” bottom_divider_height=”108px” bottom_divider_arrangement=”above_content” bottom_divider_height_tablet=”200px” bottom_divider_height_phone=”50px” bottom_divider_height_last_edited=”on|phone” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”2560px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_slider disabled_on=”off|off|off” module_class=”dct_slider_v18″ _builder_version=”4.27.0″ header_font=”||||||||” header_text_align=”left” custom_button=”on” button_icon=”%%3%%” height=”350px” height_tablet=”300px” height_phone=”250px” height_last_edited=”on|phone” max_height=”350px” max_height_tablet=”300px” max_height_phone=”250px” max_height_last_edited=”on|desktop” custom_margin=”||-30px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|phone” custom_padding=”||||false|false” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”off|phone” auto=”on” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][et_pb_slide button_link=”\/shop\/” dot_nav_custom_color=”RGBA(255,255,255,0)” content_tablet=”<\/p>\n

Payment & Shipping<\/h1>\n

Order 100% securely and quickly<\/span><\/h4>\n

” content_phone=”<\/p>\n

Payment & Shipping<\/h1>\n

Order 100% securely<\/span><\/h4>\n

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Payment & Shipping<\/h1>\n

Order 100% securely and quickly<\/span><\/h4>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.27.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”top_left” vertical_offset=”0px” z_index=”500″ vertical_offset_tablet=”-25vh” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” custom_margin=”0px||0px||false|false” custom_margin_tablet=”280px||||false|false” custom_margin_phone=”100px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px||false|false” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#0e3e7c” header_2_font_size=”2rem” custom_margin=”||0px||false|false” custom_padding=”||0px|10px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Payment options<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_credit.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.19.0″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]<\/p>\n

Pay easily via direct debit <\/strong>or credit card!<\/strong>
This service is offered by PayPal<\/strong> and works even without a PayPal account!<\/strong>
Immediate shipment of the goods<\/strong><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_paypal.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.19.0″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]<\/p>\n

For customers with a<\/strong> PayPal account<\/strong>, ordering is even easier. You simply click on the PayPal Express<\/strong> logo in the shopping cart and your data (name, delivery address, etc.) is automatically transmitted to the store via a secure internet connection without you having to register separately.
Immediate shipment of the goods<\/strong><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_vorkasse.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.20.4″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]<\/p>\n

For bank transfer<\/strong>, you will receive our bank details by email after purchase.
The goods will be shipped immediately after receipt of payment<\/strong>, a bank transfer usually takes 2 business days<\/strong> to arrive at the recipient.
For very urgent orders we do not recommend paying via bank transfer.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.19.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”top_left” vertical_offset=”0px” z_index=”500″ vertical_offset_tablet=”-25vh” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” custom_margin=”0px||0px||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#0e3e7c” header_2_font_size=”2rem” custom_margin=”||0px||false|false” custom_padding=”||0px|10px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Shipping costs<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_germany.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.19.0″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]<\/p>\n

Shipping to Germany<\/strong>
Free shipping via Deutsche Post\/DHL for end consumers.
Shipping costs for specialised dealers and resellers can be found in the currently valid price list for specialised dealers.<\/strong><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_world.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.21.0″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]Shipping EU \/ International<\/strong>
\nFor info and costs for worldwide shipping please read our info page.<\/p>\n

Info Shipping International<\/a>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.19.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”top_left” vertical_offset=”0px” z_index=”500″ vertical_offset_tablet=”-25vh” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” custom_margin=”0px||0px||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#0e3e7c” header_2_font_size=”2rem” custom_margin=”||0px||false|false” custom_padding=”||0px|10px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Delivery time<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_lieferzeit.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.20.4″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]The regular delivery time within Germany is 1-3 working days, to other European countries 3-8 working days and overseas 9 to 15 working days.
\nDelivery times start after receipt of payment, we ship immediately after receipt.
\nIn case of delay in delivery, you will be informed immediately. In case of non-availability of the ordered goods we reserve the right to not deliver. In this case, we will inform you and refund already received payments immediately.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.19.0″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”contain” background_position=”top_left” vertical_offset=”0px” z_index=”500″ vertical_offset_tablet=”-25vh” vertical_offset_phone=”-100px” vertical_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” custom_margin=”0px||0px||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#0e3e7c” header_2_font_size=”2rem” custom_margin=”||0px||false|false” custom_padding=”||0px|10px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Revocation<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/icon_widerruf.png” icon_placement=”left” image_icon_width=”45px” content_max_width=”1080px” image_icon_width_tablet=”45px” image_icon_width_phone=”45px” image_icon_width_last_edited=”on|desktop” _builder_version=”4.20.4″ _module_preset=”default” body_font=”||||||||” body_text_align=”left” body_text_color=”#0e3e7c” body_font_size=”1.15rem” locked=”off” global_colors_info=”{}”]<\/p>\n

Right of withdrawal:<\/strong>
For a detailed presentation of your right of withdrawal, please click here.<\/a><\/strong>
\n<\/span><\/p>\n

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\nFree shipping within Germany!” show_content_button=”on” content_button_text=”TO THE ONLINESHOP” content_button_link=”\/shop” anim_direction=”column” scroll_container_height=”1015px” space_lines=”30px” space_items=”30px” use_overlay=”on” container_padding=”50px|50px|50px|50px|false|false” content_width=”800px” cotent_bg_blur=”9px” content_image_icon_background_color=”#FFFFFF” content_image_icon_size=”40px” content_title_margin=”20px|0px|0px|0px|false|false” overlay_bg_color=”rgba(10,0,0,0.6)” scroll_container_height_tablet=”883px” scroll_container_height_phone=”728px” scroll_container_height_last_edited=”on|phone” _builder_version=”4.20.4″ _module_preset=”default” content_title_level=”h5″ content_title_text_color=”#FFFFFF” content_title_font_size=”3.16rem” content_desc_text_color=”#ffffff” content_desc_font_size=”1.33rem” background_color=”#0a0000″ custom_content_button=”on” content_button_text_color=”#ffffff” content_button_bg_color=”#58a61e” content_button_border_width=”0px” content_button_border_radius=”10px” image_icon_custom_padding=”20px|20px|20px|20px|false|false” custom_margin=”||||false|false” content_desc_text_shadow_style=”preset1″ border_radii_content_container=”on|20px|20px|20px|20px” border_width_all_content_container=”1px” border_color_all_content_container=”rgba(255,255,255,0.09)” box_shadow_style_content_container=”preset1″ box_shadow_blur_content_container=”44px” box_shadow_color_content_container=”rgba(10,10,10,0.5)” global_colors_info=”{}”][dipi_tile_scroll_item images=”19454543,19454544,19454545,19454546″ gallery_ids=”19672111,19672110,19672108,19672109″ _builder_version=”4.18.0″ _module_preset=”default” width=”400px” width_tablet=”189px” width_phone=”133px” width_last_edited=”on|phone” height=”500px” height_tablet=”209px” height_phone=”169px” height_last_edited=”on|tablet” global_colors_info=”{}”][\/dipi_tile_scroll_item][dipi_tile_scroll_item images=”19454547,19454549,19454550,19454551″ gallery_ids=”19672108,19672106,19672105″ _builder_version=”4.18.0″ _module_preset=”default” width=”400px” width_tablet=”189px” width_phone=”133px” width_last_edited=”on|phone” height=”500px” height_tablet=”209px” height_phone=”169px” height_last_edited=”on|tablet” global_colors_info=”{}”][\/dipi_tile_scroll_item][dipi_tile_scroll_item images=”19454544,19454553,19454545,19454552″ gallery_ids=”19672180,19672181,19672182″ _builder_version=”4.20.4″ _module_preset=”default” width=”400px” width_tablet=”189px” width_phone=”133px” width_last_edited=”on|phone” height=”500px” height_tablet=”209px” height_phone=”169px” height_last_edited=”on|tablet” global_colors_info=”{}”][\/dipi_tile_scroll_item][dipi_tile_scroll_item images=”19454547,19454549,19454551,19454550″ gallery_ids=”19672180,19675503,19672108″ _builder_version=”4.20.4″ _module_preset=”default” width=”400px” width_tablet=”189px” width_phone=”133px” width_last_edited=”on|phone” height=”500px” height_tablet=”209px” height_phone=”169px” height_last_edited=”on|tablet” global_colors_info=”{}”][\/dipi_tile_scroll_item][dipi_tile_scroll_item images=”19454551,19454547,19454549,19454552″ gallery_ids=”19672182,19672105,19672111,19672110″ _builder_version=”4.18.0″ _module_preset=”default” width=”400px” width_tablet=”189px” width_phone=”133px” width_last_edited=”on|phone” height=”500px” height_tablet=”209px” height_phone=”169px” height_last_edited=”on|tablet” global_colors_info=”{}”][\/dipi_tile_scroll_item][\/dipi_tile_scroll][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Payment & Shipping Order 100% securely and quicklyPayment optionsPay easily via direct debit or credit card!This service is offered by PayPal and works even without a PayPal account!Immediate shipment of the goodsFor customers with a PayPal account, ordering is even easier. You simply click on the PayPal Express logo in the shopping cart and your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"dipi_cpt_category":[],"class_list":["post-19675283","page","type-page","status-publish","hentry"],"yoast_head":"\nPayment options and shipping information Masalo KG<\/title>\n<meta name=\"description\" content=\"Finally help with tennis elbow, golfer's elbow, mouse elbow - order the Masalo Cuff comfortably in the online store. 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