{"id":19675274,"date":"2022-12-02T10:30:22","date_gmt":"2022-12-02T09:30:22","guid":{"rendered":"https:\/\/www.masalo.eu\/cancellation-policy\/"},"modified":"2026-06-19T10:57:47","modified_gmt":"2026-06-19T08:57:47","slug":"revocation","status":"publish","type":"page","link":"https:\/\/www.masalo.eu\/en\/revocation\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Sektion” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” top_divider_height_tablet=”” top_divider_height_phone=”50px” top_divider_height_last_edited=”on|phone” bottom_divider_color=”#d7e1f3″ bottom_divider_height=”108px” bottom_divider_arrangement=”above_content” bottom_divider_height_tablet=”200px” bottom_divider_height_phone=”50px” bottom_divider_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”2560px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_slider disabled_on=”off|off|off” module_class=”dct_slider_v18″ _builder_version=”4.27.6″ header_font=”||||||||” header_text_align=”left” custom_button=”on” button_icon=”%%3%%” height=”350px” height_tablet=”300px” height_phone=”250px” height_last_edited=”on|phone” max_height=”350px” max_height_tablet=”300px” max_height_phone=”250px” max_height_last_edited=”on|desktop” custom_margin=”||-30px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|phone” custom_padding=”||||false|false” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”off|phone” auto=”on” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][et_pb_slide button_link=”\/shop\/” dot_nav_custom_color=”RGBA(255,255,255,0)” content_tablet=”<\/p>\n

Right of withdrawal<\/h1>\n

Cancellation and return information<\/span><\/h4>\n

” content_phone=”<\/p>\n

Right of withdrawal<\/h1>\n

Legal information<\/span><\/h4>\n

” content_last_edited=”on|phone” _builder_version=”4.27.6″ header_level=”h4″ background_color=”rgba(0,0,0,0.46)” background_image=”https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/12\/Masalo_MED_Zeichnung_black.jpg” background_enable_image=”on” background_blend=”overlay” custom_button=”on” button_text_color=”#223f80″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#223f80″ button_use_icon=”off” custom_padding=”80px||||false|false” custom_padding_tablet=”100px||||false|false” custom_padding_phone=”65px||||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n

Right of withdrawal<\/h1>\n

Cancellation and return information<\/span><\/h4>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_margin_last_edited=”off|tablet” top_divider_color=”#d7e1f3″ global_colors_info=”{}”][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#0e3e7c” header_2_font_size=”1.75rem” global_colors_info=”{}”]<\/p>\n

Right of withdrawal \/ cancellation policy<\/h2>\n

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\n

Only if the customer is a consumer in the sense of \u00a7 13 of the German Civil Code (B\u00fcrgerliches Gesetzbuch), i.e. a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity, there is a statutory right of withdrawal, about which we instruct as follows:<\/p>\n

You have the right to cancel the contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you, or a third party hospitality provider or carrier named by you, other than the carrier, has taken physical possession of the last goods<\/span>.
To exercise your right of withdrawal, you must inform us:<\/p>\n

Masalo KG<\/strong>
Luener Weg 32a
21337 Lueneburg
Germany<\/p>\n

Tel.: +49 (0) 4131 \/ 727 15 97
Email: shop@masalo.eu<\/a><\/p>\n

by a clear statement (e.g. a letter sent by post, or an email)\u00a0or via the online cancellation function on our website (\u201cWITHDRAW CONTRACT\u201d)\u00a0<\/b>of your decision to withdraw from the contract.\u00a0<\/span><\/p>\n

You can use the withdrawal form (attached to order acceptance by email or as a download below) which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send a message about the revocation before the withdrawal deadline.<\/p>\n

Consequences of revocation<\/b>
If you withdraw from the contract, we refund all the payments that we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest Standard Shipping offered by us), without delay and to be repaid at the latest within fourteen days from the date on which the notice of your revocation of the contract has been received by us. <\/span>For this repayment, we use the same method of payment that you used for the initial transaction, unless we explicitly agreed otherwise;\u00a0in any case you will not be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You have to return or to hand over the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of the contract. The deadline is met if you send back the goods before the period of fourteen days. <\/span><\/p>\n

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.<\/span><\/p>\n<\/div>\n

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Withdrawal form<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”]You can find the withdrawal form in .pdf format here:[\/et_pb_text][et_pb_button button_url=”\/shop\/media\/content\/withdrawal_form.pdf” url_new_window=”on” button_text=”Download withdrawal form” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

To view the downloaded file you will need a free software such as the Adobe Reader.<\/span>
The latest version of Adobe Reader can be found here: DOWNLOAD<\/b><\/span><\/a><\/p>\n

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