{"id":19675129,"date":"2022-11-08T07:04:15","date_gmt":"2022-11-08T06:04:15","guid":{"rendered":"https:\/\/www.masalo.eu\/contact\/"},"modified":"2024-07-25T12:21:35","modified_gmt":"2024-07-25T10:21:35","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.masalo.eu\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Sektion&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; top_divider_height_tablet=&#8221;&#8221; top_divider_height_phone=&#8221;50px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#d7e1f3&#8243; bottom_divider_height=&#8221;108px&#8221; bottom_divider_arrangement=&#8221;above_content&#8221; bottom_divider_height_tablet=&#8221;200px&#8221; bottom_divider_height_phone=&#8221;50px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; custom_padding=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;dct_slider_v18&#8243; _builder_version=&#8221;4.27.0&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;left&#8221; custom_button=&#8221;on&#8221; button_icon=&#8221;%%3%%&#8221; height=&#8221;350px&#8221; height_tablet=&#8221;300px&#8221; height_phone=&#8221;250px&#8221; height_last_edited=&#8221;on|phone&#8221; max_height=&#8221;350px&#8221; max_height_tablet=&#8221;300px&#8221; max_height_phone=&#8221;250px&#8221; max_height_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;||-30px||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; custom_padding_last_edited=&#8221;off|phone&#8221; auto=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_slide button_link=&#8221;\/shop\/&#8221; dot_nav_custom_color=&#8221;RGBA(255,255,255,0)&#8221; content_tablet=&#8221;<\/p>\n<h1 style=%22font-size: 1.8rem; padding-bottom:20px;%22>Contact<\/h1>\n<h4><span style=%22font-size:14px;%22>We are here for you!<\/span><\/h4>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h1 style=%22font-size: 1.8rem; padding-bottom:15px;%22>Contact<\/h1>\n<h4><span style=%22font-size:0.6rem;%22>We are here for you!<\/span><\/h4>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.0&#8243; header_level=&#8221;h4&#8243; background_color=&#8221;rgba(0,0,0,0.46)&#8221; background_image=&#8221;https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/10\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Anlegen_der_Tennisarmmanschette.jpg&#8221; background_enable_image=&#8221;on&#8221; background_position=&#8221;center_right&#8221; background_horizontal_offset=&#8221;0%&#8221; background_blend=&#8221;overlay&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#223f80&#8243; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_color=&#8221;#223f80&#8243; button_use_icon=&#8221;off&#8221; custom_padding=&#8221;80px||||false|false&#8221; custom_padding_tablet=&#8221;100px||||false|false&#8221; custom_padding_phone=&#8221;65px||||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; background_last_edited=&#8221;on|phone&#8221; background_image_phone=&#8221;https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Arzt_verschreibt_Masalo_Manschette.jpg&#8221; background_enable_image_phone=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h1 style=\"font-size: 2.7rem; padding-bottom:30px;\">Contact<\/h1>\n<h4><span>We are here for you!<\/span><\/h4>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#d7e1f3&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_left&#8221; vertical_offset=&#8221;0px&#8221; z_index=&#8221;500&#8243; vertical_offset_tablet=&#8221;-25vh&#8221; vertical_offset_phone=&#8221;-100px&#8221; vertical_offset_last_edited=&#8221;on|phone&#8221; position_origin_a_tablet=&#8221;&#8221; position_origin_a_phone=&#8221;&#8221; position_origin_a_last_edited=&#8221;on|phone&#8221; position_origin_f_tablet=&#8221;&#8221; position_origin_f_phone=&#8221;&#8221; position_origin_f_last_edited=&#8221;on|phone&#8221; position_origin_r_tablet=&#8221;&#8221; position_origin_r_phone=&#8221;&#8221; position_origin_r_last_edited=&#8221;on|phone&#8221; min_height=&#8221;400px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;280px||||false|false&#8221; custom_margin_phone=&#8221;100px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||75px||false|false&#8221; bottom_divider_style=&#8221;mountains2&#8243; positioning_tablet=&#8221;&#8221; positioning_phone=&#8221;none&#8221; positioning_last_edited=&#8221;on|phone&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||75px||false|false&#8221; custom_padding_phone=&#8221;||75px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||30px||false|false&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|800|||||||&#8221; header_2_text_color=&#8221;#0e3e7c&#8221; header_2_font_size=&#8221;2rem&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px|10px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Questions about the Masalo Cuff?<\/h2>\n<p>[\/et_pb_text][et_pb_blurb icon_placement=&#8221;left&#8221; image_icon_width=&#8221;45px&#8221; content_max_width=&#8221;1080px&#8221; image_icon_width_tablet=&#8221;45px&#8221; image_icon_width_phone=&#8221;45px&#8221; image_icon_width_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#0e3e7c&#8221; header_font_size=&#8221;1.75rem&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#0e3e7c&#8221; body_font_size=&#8221;1.15rem&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We have put together many FAQs and information about our cuff on our <a href=\"https:\/\/www.masalo.eu\/en\/faq-masalo-cuff\/\">Questions &#038; Answers<\/a> page. Please have a look there first and check the <a href=\"\/en\/applying-the-masalo-cuff-med\/\">instruction manual<\/a> as well \u2013 your concern may have already been answered.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/10\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Frau-am-PC-mit-Mausarm.jpg&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; height=&#8221;300px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;-50px||||false|false&#8221; custom_margin_phone=&#8221;-50px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;54px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;-100px||||false|false&#8221; custom_margin_phone=&#8221;-100px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#0e3e7c&#8221; header_2_font_size=&#8221;1.75rem&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact form<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#0e3e7c&#8221; header_2_font_size=&#8221;1.75rem&#8221; global_colors_info=&#8221;{}&#8221;]<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_3_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_masalocontactform\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Masalo contact form<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"masalocontactform\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"2cc194b26f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/19675129\" \/><div id=\"frm_field_38_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_ha7mr2\" id=\"field_ha7mr2_label\" class=\"frm_primary_label\">Your name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ha7mr2\" name=\"item_meta[38]\" value=\"\"  data-reqmsg=\"Please enter your name\" aria-required=\"true\" data-invmsg=\"Text ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_39_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_9q5dk2\" id=\"field_9q5dk2_label\" class=\"frm_primary_label\">Your email address\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_9q5dk2\" name=\"item_meta[39]\" value=\"\"  data-reqmsg=\"Please enter your valid email address\" aria-required=\"true\" data-invmsg=\"Please enter your valid email address\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_79_container\" class=\"frm_form_field form-field  frm_top_container\">\n\t<label for=\"field_kp2be\" id=\"field_kp2be_label\" class=\"frm_primary_label\">Your telephone number\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\n\t<\/label>\n\t<input type=\"tel\" id=\"field_kp2be\" name=\"item_meta[79]\" value=\"\"  placeholder=\"For questions regarding your inquiry only\" data-invmsg=\"Your telephone number ist ung\u00fcltig\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\n\t\n\t\n<\/div>\n<div id=\"frm_field_40_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_mbm9t2\" id=\"field_mbm9t2_label\" class=\"frm_primary_label\">How can we help you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[40]\" id=\"field_mbm9t2\"  data-reqmsg=\"Please choose a topic\" aria-required=\"true\" data-invmsg=\"How can we help you? ist ung\u00fcltig\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Please choose...\">Please choose...<\/option><option  value=\"Question about cuff \/ size\">Question about cuff \/ size<\/option><option  value=\"Question about fitting the cuff\">Question about fitting the cuff<\/option><option  value=\"Question about my order \/ shipping\">Question about my order \/ shipping<\/option><option  value=\"Exchange of the cuff\">Exchange of the cuff<\/option><option  value=\"Returning the cuff\">Returning the cuff<\/option><option  value=\"Send message\/photos to Masalo\">Send message\/photos to Masalo<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_41_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_jw5xk2_label\" class=\"frm_primary_label\">Question about my order \/ shipping\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_jw5xk2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_41-0\">\t\t\t<label  for=\"field_jw5xk2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[41][]\" id=\"field_jw5xk2-0\" value=\"I did not receive an order confirmation\"  data-invmsg=\"Question about my order \/ shipping ist ung\u00fcltig\"   \/> I did not receive an order confirmation<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_41-1\">\t\t\t<label  for=\"field_jw5xk2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[41][]\" id=\"field_jw5xk2-1\" value=\"Where is my order \/ parcel?\"  data-invmsg=\"Question about my order \/ shipping ist ung\u00fcltig\"   \/> Where is my order \/ parcel?<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_42_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>I placed an order, but received no confirmation<\/h4>\n<p>First of all, thank you for your order \ud83d\ude42<\/p>\n<p>\nIf the order has been placed successfully you should have received an order confirmation within a few minutes.<br \/>\nIf that is not the case, this may have various reasons:<\/p>\n<p><strong>- Your confirmation email might have arrived in your spam folder<\/strong><br \/>\nPlease check your spam \/ junk folder and add us to the list of trustworthy senders (whitelist), so you can get our information safely.\n<\/p>\n<p><strong>- The order was not completed correctly<\/strong><br \/>\nAfter entering your payment details, you must complete the purchase, so after entering PayPal, Sofort\u00fcberweisung-, bank data for direct debit or credit card data you will be once again redirected to our page on which you have to finally confirm the purchase again. <br \/> If that is not the case, the order is NOT executed yet. <\/p>\n<p>If you did not receive a confirmation from PayPal (Acceptance of the SEPA direct debit mandate is NOT a payment confirmation), Sofort Banking etc and also see no transaction in your PayPal account etc., the order has NOT been successfully completed.<\/p>\n<p>Please try again!<\/ p><\/p>\n<p><strong> - Wrong email address provided <\/strong> <br \/>\nThat can happen easily, maybe there was a typo while entering the mail address and then our messages will not reach your mailbox, please also check that you have enough storage space in your mailbox.<\/p>\n<p>Please contact us by e-mail directly (shop@masalo.eu) so that we can help you as quickly as possible if there is problem.<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-19672375 alignleft\" src=\"https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/10\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Frau-am-PC-mit-Mausarm-300x222.jpg\" alt=\"Woman working with a computer, wearing the masalo cuff against tennis elbow, golfer's elbow, mouse arm, RSI\" width=\"300\" height=\"222\" \/><\/div>\n<div id=\"frm_field_43_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Where is my order \/ parcel?<\/h4>\n<p>First of all, thank you for your order! \ud83d\ude42<\/p>\n<p>For each order you will also receive a separate shipping confirmation by e-mail, which also includes a tracking link for your parcel. <br \/> Please also check your spam\/junk folder of the e-mail provider from which you have made the order (often the deposited PayPal mail address).<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_44_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_uwhhi2_label\" class=\"frm_primary_label\">I still have a problem with my parcel \/ shipping\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_uwhhi2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_44-1\">\t\t\t<label  for=\"field_uwhhi2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[44][]\" id=\"field_uwhhi2-1\" value=\"I have problem with my shipment status \/ DHL tracking\"  data-invmsg=\"I still have a problem with my parcel \/ shipping ist ung\u00fcltig\"   \/> I have problem with my shipment status \/ DHL tracking<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_45_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_pzq092_label\" class=\"frm_primary_label\">Question about the cuff \/ size\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_pzq092_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-0\">\t\t\t<label  for=\"field_pzq092-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-0\" value=\"I need some info about the cuff\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> I need some info about the cuff<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-1\">\t\t\t<label  for=\"field_pzq092-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-1\" value=\"Which size should I order?\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> Which size should I order?<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-3\">\t\t\t<label  for=\"field_pzq092-3\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-3\" value=\"My cuff is not optimally positioned \/ feels strange\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> My cuff is not optimally positioned \/ feels strange<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_46_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Question about the cuff?<\/h4>\n<p>If you have a question about the cuff, please read the following pages first, where we already tried to answer almost all questions \ud83d\ude42<\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/faq-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">FAQ Masalo Cuff<\/a><\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/applying-the-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">View application instructions<\/a><\/p>\n<p>If your question really is not answered there, you can of course send us an email to shop@masalo.eu.<\/p>\n<p><\/span><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-19672387 alignleft\" src=\"https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Anlegehilfe_im_Fachhandel_Sanitaetshaus-300x226.jpg\" alt=\"Man with tennis elbow gets help fitting the masalo cuff against golfer's elbow, mouse arm by a shop assistant\" width=\"300\" height=\"226\" \/><\/div>\n<div id=\"frm_field_47_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Do you have a question about the correct fitting of the cuff?<\/h4>\n<p>If you are not sure whether your cuff fits properly, if the upper arm strap slips, sticks out, or you feel no relief, please reattach the cuff exactly as per <strong>instruction manual<\/strong>, watch our <strong>instruction video<\/strong>, do the <strong>function test<\/strong> and send us <strong>photos of your arm with the cuff on when you need it<\/strong> - we'll be happy to help \ud83d\ude42<\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/applying-the-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">View application instructions<\/a><\/div>\n<div id=\"frm_field_48_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Which size should I order?<\/h4>\n<p>All information regarding the size can be found on the product page (there you will also find the size chart and a measuring tape that you can print out if you do not have one at hand).<\/p>\n<p>\nPlease measure the thickest part of your affected forearm in a relaxed state, the arm should be slightly stretched, muscles untensed. Now you can see the correct size for your cuff in the table.<br \/>\nPlease measure with utmost accuracy\n<\/p>\n<p>\nPlease also choose, whether you need your cuff for the left arm or for the right arm, because due to the different construction form the cuff is optimized for a specific arm side.<\/p>\n<p><a class=\"et_pb_button\" href=\"\/shop\/\" target=\"_self\" rel=\"noopener\">View product page<\/a><\/div>\n<div id=\"frm_field_49_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio frm_other_container\">\r\n    <div  id=\"field_zhys42_label\" class=\"frm_primary_label\">Why do you want to return your cuff?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_zhys42_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-0\">\t\t\t<label  for=\"field_zhys42-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-0\" value=\"The cuff is not to my liking\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   aria-required=\"true\"  \/> The cuff is not to my liking<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-1\">\t\t\t<label  for=\"field_zhys42-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-1\" value=\"I don&#039;t feel an effect \/ relief of strains\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> I don't feel an effect \/ relief of strains<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-2\">\t\t\t<label  for=\"field_zhys42-2\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-2\" value=\"I still have (additional) pain\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> I still have (additional) pain<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-other_2\">\t\t\t<label  for=\"field_zhys42-other_2\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][other_2]\" id=\"field_zhys42-other_2\" value=\"Other:\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> Other:<\/label><label for=\"field_zhys42-other_2-otext\" class=\"frm_screen_reader frm_hidden\">Other:<\/label><input type=\"text\" id=\"field_zhys42-other_2-otext\" class=\"frm_other_input frm_pos_none\"  name=\"item_meta[other][49][other_2]\" value=\"\" \/><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_50_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>You are wearing the cuff but still feel pain or even additional pain?<\/h4>\n<p>In general: Do not worry, a worsening of the health of a customer with a correct diagnosis and correctly applied cuff has not yet occurred.<\/p>\n<p>It is often just a slight error regarding the fitting of the cuff that minimizes the effect - but we can easily fix this together.<\/p>\n<p>Please send us photos of your arm with applied cuff and describe as accurately as possible your problem and when the pain occurs.<\/p>\n<p>If you have severe pain, please do not use the cuff until we discover the cause of the problem.<\/p>\n<p><\/span><br \/>\n<a class=\"et_pb_button\" href=\"mailto:support@masalo.eu\" target=\"_self\" rel=\"noopener\">Send Email<\/a><\/div>\n<div id=\"frm_field_51_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_vuxto2\" id=\"field_vuxto2_label\" class=\"frm_primary_label\">Please enter your order number\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_vuxto2\" name=\"item_meta[51]\" value=\"\"  data-frmmask=\"00000\" placeholder=\"e.g. 12345\" data-invmsg=\"invalid text\" aria-invalid=\"false\" pattern=\"\\d\\d\\d\\d\\d$\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_52_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_4sbsh2\" id=\"field_4sbsh2_label\" class=\"frm_primary_label\">Please enter your forearm circumference\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_4sbsh2\" name=\"item_meta[52]\" value=\"\"  placeholder=\"e.g. 26,5cm\" data-reqmsg=\"Please enter your forearm circumference\" aria-required=\"true\" data-invmsg=\"Text ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_53_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_j1fa52\" id=\"field_j1fa52_label\" class=\"frm_primary_label\">Problem description DHL status \/ shipment status\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[53]\" id=\"field_j1fa52\" rows=\"5\"  placeholder=\"Please enter problem description here\" data-invmsg=\"Problem description DHL status \/ shipment status ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_54_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Your exchange request<\/h4>\n<p>Please do not return the cuff before we could sort out what size you really need. We do not want to cause any trouble or inconveniences for you, but only the correctly sized cuff will be able to help you ridding your injury.\n <\/p>\n<p>\nPlease trust our size chart, it is always correct \ud83d\ude42\n <\/p>\n<p>\nIn order to achieve the best results, please read our <strong><a href=\"\/en\/applying-the-masalo-cuff-med\/\" target=\"_blank\">instruction manual<\/a><\/strong> again, try to fit the cuff according to the helpful illustrations and watch our instruction video as well.\n <\/p>\n<p>\nA cuff in the wrong size would be completely ineffective. If you think you have done everything right and still think you need a different size, please send photos of your arm with the cuff attached.<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_55_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>No effect? No worries! \ud83d\ude42<\/h4>\n<p>Don't worry!<br \/>\nIf you feel no effect, then there is usually only a slight mistake regarding the fitting of the cuff, which we can easily fix together.\n<\/p>\n<p>\n<strong>95% of our returns are based on fitting mistakes<\/strong> and correspondingly unachieved relief of strain and pain relief from misuse.<\/p>\n<p>If you want to return the cuff because you do not feel the pain relief, please note the following:<br \/>\nWe want every sold cuff to help and to achieve the best results possible and we are basically very accommodating.<br \/>\nFor your health sake, please try to apply the cuff once again with the help of our <a href=\"\/en\/applying-the-masalo-cuff\/\">instruction manual<\/a> and <strong>send us pictures of your arm with the cuff attached<\/strong> - we are happy to help you \ud83d\ude42<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_56_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_bltov2_label\" class=\"frm_primary_label\">May we assist you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_bltov2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_56-0\">\t\t\t<label  for=\"field_bltov2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[56][]\" id=\"field_bltov2-0\" value=\"Yes, please. I need help fitting the cuff. (A return is still possible afterwards)\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   aria-required=\"true\"  \/> Yes, please. I need help fitting the cuff. (A return is still possible afterwards)<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_56-1\">\t\t\t<label  for=\"field_bltov2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[56][]\" id=\"field_bltov2-1\" value=\"No, thanks. I really want to return the cuff.\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   \/> No, thanks. I really want to return the cuff.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_57_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Revocation \/ Returning the cuff<\/h4>\n<p>If you do not like the cuff, a return is your right.<\/p>\n<p>\nPlease understand that we can only take back unused items that are suitable for resale.<br \/>\nUsed and worn bandages can not be returned (or you must provide compensation for the value if the product is deteriorated visibly).<\/p>\n<p>The Masalo<sup>\u00ae<\/sup> Cuff must achieve a noticeable relief <strong>within 15-30 minutes, otherwise something is wrong<\/strong> - (usually it is then a slight fitting mistake or just misplacement or mis-\/self-diagnosis).<\/p>\n<p><strong>95% of our returns are based on fitting mistakes<\/strong> and correspondingly unachieved relief of strain and pain relief from misuse.<\/p>\n<p>If you want to return the cuff because you do not feel the pain relief, please note the following:<br \/>\nWe want every sold cuff to help and to achieve the best results possible and we are basically very accommodating.<br \/>\nFor your health sake, please try to apply the cuff once again with the help of our <a href=\"\/en\/applying-the-masalo-cuff\/\">instruction manual<\/a> and <strong>send us pictures of your arm with the cuff attached<\/strong> - we are happy to help you \ud83d\ude42<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_58_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Please note:<\/h4>\n<p>Please understand that we can only take back unused items that are suitable for resale.<br \/>\nUsed and worn bandages can not be returned (or you must provide compensation for the value if the product is deteriorated visibly).\n<\/p>\n<p>\nBy clicking on \"Send message\" your request for cancellation will be sent to us.<br \/>\nYou will receive a confirmation of revocation by e-mail later.\n<\/p>\n<p>\n<strong>Please DO NOT return the cuff before you have received this information from us.<\/strong><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_59_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_67qgf2_label\" class=\"frm_primary_label\">May we assist you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_67qgf2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_59-0\">\t\t\t<label  for=\"field_67qgf2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[59][]\" id=\"field_67qgf2-0\" value=\"Yes, please. I need help fitting the cuff. (A return is still possible afterwards)\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   aria-required=\"true\"  \/> Yes, please. I need help fitting the cuff. (A return is still possible afterwards)<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_59-1\">\t\t\t<label  for=\"field_67qgf2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[59][]\" id=\"field_67qgf2-1\" value=\"No, thanks. I really want to return the cuff.\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   \/> No, thanks. I really want to return the cuff.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_65_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_r0apy2\" id=\"field_r0apy2_label\" class=\"frm_primary_label\">Your message to us\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[65]\" id=\"field_r0apy2\" rows=\"5\"  data-reqmsg=\"Please enter your message\" aria-required=\"true\" data-invmsg=\"Your message to us ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_60_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Instructions for taking photos<\/h4>\n<p><strong>1.<\/strong> Attach the cuff and stretch your arm as much as you can<br \/>\n<strong>2.<\/strong> take one picture each of the outer side of the arm as well as of the inner side of the arm<br \/>\n<strong>3.<\/strong> Use a wide angle so we can see everything from elbow to the wrist<br \/>\n<strong>4.<\/strong> Upload pictures and send the message to us<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_61_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <div  id=\"field_kb9rd2_label\" class=\"frm_primary_label\">Pictures of your arm with the cuff attached\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <input type=\"hidden\"  data-invmsg=\"Datei-Upload ist ung\u00fcltig\" aria-invalid=\"false\"   name=\"item_meta[61][]\"  value=\"\" data-frmfile=\"61\" \/>\n\n<div class=\"frm_dropzone frm_multi_upload frm_clearfix\" id=\"file61_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file61[]\" id=\"field_kb9rd2\"\n\t\t\t data-frmfile=\"61\" multiple=\"multiple\"  data-invmsg=\"Datei-Upload ist ung\u00fcltig\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Pictures of your arm with the cuff attached. Drag pictures here or click to choose files. Maximum file size: 104.86MB\">Drag pictures here or click to choose files<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Pictures of your arm with the cuff attached. Choose files. Maximum file size: 104.86MB\">Choose files<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 104.86MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_62_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Please note:<\/h4>\n<p>By clicking on \"Send message\" your request for cancellation will be sent to us.<br \/>\nYou will receive a confirmation of revocation by e-mail later.\n<\/p>\n<p>\n<strong>Please DO NOT return the cuff before you have received this information from us.<\/strong><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_63_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_cc2l52\" id=\"field_cc2l52_label\" class=\"frm_primary_label\">Please provide a detailed problem description\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[63]\" id=\"field_cc2l52\" rows=\"5\"  data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Please provide a detailed problem description ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_64_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_bqcdd2\" id=\"field_bqcdd2_label\" class=\"frm_primary_label\">Your message to us (optional)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[64]\" id=\"field_bqcdd2\" rows=\"5\"  data-invmsg=\"Your message to us (optional) ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_66_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80; font-size:12px;\"><\/p>\n<p>Please view our <a href=\"https:\/\/www.masalo.eu\/en\/privacy-notice-and-disclaimer\/\" target=\"_blank\">data privacy statement here<\/a><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_67_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_g6a_label\" class=\"frm_primary_label\">Privacy statement (please click)\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_g6a_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_67-0\">\t\t\t<label  for=\"field_g6a-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[67][]\" id=\"field_g6a-0\" value=\"I have read and understood the data privacy statement and I agree that my data ist stored electronically so that Masalo can reply to my message\"  data-reqmsg=\"You have to accept our privacy statement in order to send us a message\" data-invmsg=\"Privacy statement (please click) ist ung\u00fcltig\"   aria-required=\"true\"  \/> I have read and understood the data privacy statement and I agree that my data ist stored electronically so that Masalo can reply to my message<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_72_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"g-recaptcha-response\" id=\"field_zsge3_label\" class=\"frm_primary_label\">Captcha\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <div  id=\"field_zsge3\" class=\"g-recaptcha\" data-sitekey=\"6Lc_G0gsAAAAANBah-yA9CEUlMhBgXsqDEXZUF1L\" data-size=\"invisible\" data-theme=\"light\" data-callback=\"frmAfterRecaptcha\"><\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_75_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Send message<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_80_container\">\n\t\t\t<label for=\"field_nps9g\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_nps9g\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[80]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"g8r\/\/TLATu+ATqLHZzpnP1Agfaoy+qLqEAZWjgYj3DdjuXOGj\/0bYdPVV\/ZKjUPz\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;#0e3e7c&#8221; header_2_font_size=&#8221;1.75rem&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact address<\/h2>\n<p>[\/et_pb_text][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;#0e3e7c&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;30px&#8221; image_icon_width_tablet=&#8221;45px&#8221; image_icon_width_phone=&#8221;30px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#0e3e7c&#8221; header_font_size=&#8221;1.75rem&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#0e3e7c&#8221; body_font_size=&#8221;1.15rem&#8221; height=&#8221;100px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Masalo KG<\/span><br \/><span>Luener Weg 32a<\/span><br \/><span>21337 Lueneburg<\/span><br \/><span>Germany<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf879;||fa||900&#8243; icon_color=&#8221;#0e3e7c&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;30px&#8221; image_icon_width_tablet=&#8221;45px&#8221; image_icon_width_phone=&#8221;30px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#0e3e7c&#8221; header_font_size=&#8221;1.75rem&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#0e3e7c&#8221; body_font_size=&#8221;1.15rem&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Tel.: +49 (0) 4131 \/ 7271597<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf017;||fa||400&#8243; icon_color=&#8221;#0e3e7c&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;30px&#8221; image_icon_width_tablet=&#8221;45px&#8221; image_icon_width_phone=&#8221;30px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#0e3e7c&#8221; header_font_size=&#8221;1.75rem&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#0e3e7c&#8221; body_font_size=&#8221;1.15rem&#8221; height=&#8221;100px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Phone hours:<br \/>Mon &#8211; Thu: 9:30 a.m. &#8211; 3:30 p.m.<br \/>Fri: 9:30 a.m. &#8211; 2:30 p.m.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Important note&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;45px&#8221; content_max_width=&#8221;1080px&#8221; image_icon_width_tablet=&#8221;45px&#8221; image_icon_width_phone=&#8221;45px&#8221; image_icon_width_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_color=&#8221;#0e3e7c&#8221; header_font_size=&#8221;1.75rem&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#0e3e7c&#8221; body_font_size=&#8221;0.8rem&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We answer all inquiries within 48 hours, usually much faster.<br \/>If you do not receive a reply from us, the problem is probably somewhere in spam settings (or those of your provider). Unfortunately Yahoo, Google etc. have such strict SPAM rules that often every unknown sender ends up in the SPAM folder. Please also search for our emails there and add masalo.eu as a safe sender (whitelist).<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact We are here for you!Questions about the Masalo Cuff?We have put together many FAQs and information about our cuff on our Questions &#038; Answers page. Please have a look there first and check the instruction manual as well \u2013 your concern may have already been answered.Contact form<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_3_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_masalocontactform\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Masalo contact form<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"masalocontactform\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"2cc194b26f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/19675129\" \/><div id=\"frm_field_38_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_ha7mr2\" id=\"field_ha7mr2_label\" class=\"frm_primary_label\">Your name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ha7mr2\" name=\"item_meta[38]\" value=\"\"  data-reqmsg=\"Please enter your name\" aria-required=\"true\" data-invmsg=\"Text ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_39_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_9q5dk2\" id=\"field_9q5dk2_label\" class=\"frm_primary_label\">Your email address\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_9q5dk2\" name=\"item_meta[39]\" value=\"\"  data-reqmsg=\"Please enter your valid email address\" aria-required=\"true\" data-invmsg=\"Please enter your valid email address\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_79_container\" class=\"frm_form_field form-field  frm_top_container\">\n\t<label for=\"field_kp2be\" id=\"field_kp2be_label\" class=\"frm_primary_label\">Your telephone number\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\n\t<\/label>\n\t<input type=\"tel\" id=\"field_kp2be\" name=\"item_meta[79]\" value=\"\"  placeholder=\"For questions regarding your inquiry only\" data-invmsg=\"Your telephone number ist ung\u00fcltig\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\n\t\n\t\n<\/div>\n<div id=\"frm_field_40_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_mbm9t2\" id=\"field_mbm9t2_label\" class=\"frm_primary_label\">How can we help you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[40]\" id=\"field_mbm9t2\"  data-reqmsg=\"Please choose a topic\" aria-required=\"true\" data-invmsg=\"How can we help you? ist ung\u00fcltig\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Please choose...\">Please choose...<\/option><option  value=\"Question about cuff \/ size\">Question about cuff \/ size<\/option><option  value=\"Question about fitting the cuff\">Question about fitting the cuff<\/option><option  value=\"Question about my order \/ shipping\">Question about my order \/ shipping<\/option><option  value=\"Exchange of the cuff\">Exchange of the cuff<\/option><option  value=\"Returning the cuff\">Returning the cuff<\/option><option  value=\"Send message\/photos to Masalo\">Send message\/photos to Masalo<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_41_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_jw5xk2_label\" class=\"frm_primary_label\">Question about my order \/ shipping\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_jw5xk2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_41-0\">\t\t\t<label  for=\"field_jw5xk2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[41][]\" id=\"field_jw5xk2-0\" value=\"I did not receive an order confirmation\"  data-invmsg=\"Question about my order \/ shipping ist ung\u00fcltig\"   \/> I did not receive an order confirmation<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_41-1\">\t\t\t<label  for=\"field_jw5xk2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[41][]\" id=\"field_jw5xk2-1\" value=\"Where is my order \/ parcel?\"  data-invmsg=\"Question about my order \/ shipping ist ung\u00fcltig\"   \/> Where is my order \/ parcel?<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_42_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>I placed an order, but received no confirmation<\/h4>\n<p>First of all, thank you for your order :-)<\/p>\n<p>\nIf the order has been placed successfully you should have received an order confirmation within a few minutes.<br \/>\nIf that is not the case, this may have various reasons:<\/p>\n<p><strong>- Your confirmation email might have arrived in your spam folder<\/strong><br \/>\nPlease check your spam \/ junk folder and add us to the list of trustworthy senders (whitelist), so you can get our information safely.\n<\/p>\n<p><strong>- The order was not completed correctly<\/strong><br \/>\nAfter entering your payment details, you must complete the purchase, so after entering PayPal, Sofort\u00fcberweisung-, bank data for direct debit or credit card data you will be once again redirected to our page on which you have to finally confirm the purchase again. <br \/> If that is not the case, the order is NOT executed yet. <\/p>\n<p>If you did not receive a confirmation from PayPal (Acceptance of the SEPA direct debit mandate is NOT a payment confirmation), Sofort Banking etc and also see no transaction in your PayPal account etc., the order has NOT been successfully completed.<\/p>\n<p>Please try again!<\/ p><\/p>\n<p><strong> - Wrong email address provided <\/strong> <br \/>\nThat can happen easily, maybe there was a typo while entering the mail address and then our messages will not reach your mailbox, please also check that you have enough storage space in your mailbox.<\/p>\n<p>Please contact us by e-mail directly (shop@masalo.eu) so that we can help you as quickly as possible if there is problem.<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-19672375 alignleft\" src=\"https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/10\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Frau-am-PC-mit-Mausarm-300x222.jpg\" alt=\"Woman working with a computer, wearing the masalo cuff against tennis elbow, golfer's elbow, mouse arm, RSI\" width=\"300\" height=\"222\" \/><\/div>\n<div id=\"frm_field_43_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Where is my order \/ parcel?<\/h4>\n<p>First of all, thank you for your order! :-)<\/p>\n<p>For each order you will also receive a separate shipping confirmation by e-mail, which also includes a tracking link for your parcel. <br \/> Please also check your spam\/junk folder of the e-mail provider from which you have made the order (often the deposited PayPal mail address).<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_44_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_uwhhi2_label\" class=\"frm_primary_label\">I still have a problem with my parcel \/ shipping\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_uwhhi2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_44-1\">\t\t\t<label  for=\"field_uwhhi2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[44][]\" id=\"field_uwhhi2-1\" value=\"I have problem with my shipment status \/ DHL tracking\"  data-invmsg=\"I still have a problem with my parcel \/ shipping ist ung\u00fcltig\"   \/> I have problem with my shipment status \/ DHL tracking<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_45_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <div  id=\"field_pzq092_label\" class=\"frm_primary_label\">Question about the cuff \/ size\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_pzq092_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-0\">\t\t\t<label  for=\"field_pzq092-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-0\" value=\"I need some info about the cuff\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> I need some info about the cuff<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-1\">\t\t\t<label  for=\"field_pzq092-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-1\" value=\"Which size should I order?\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> Which size should I order?<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_45-3\">\t\t\t<label  for=\"field_pzq092-3\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[45][]\" id=\"field_pzq092-3\" value=\"My cuff is not optimally positioned \/ feels strange\"  data-invmsg=\"Question about the cuff \/ size ist ung\u00fcltig\"   \/> My cuff is not optimally positioned \/ feels strange<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_46_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Question about the cuff?<\/h4>\n<p>If you have a question about the cuff, please read the following pages first, where we already tried to answer almost all questions :-)<\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/faq-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">FAQ Masalo Cuff<\/a><\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/applying-the-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">View application instructions<\/a><\/p>\n<p>If your question really is not answered there, you can of course send us an email to shop@masalo.eu.<\/p>\n<p><\/span><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-19672387 alignleft\" src=\"https:\/\/www.masalo.eu\/wp-content\/uploads\/2022\/11\/Masalo_Manschette_gegen_Tennisarm_Golferarm_Mausarm_Epicondylitis-Anlegehilfe_im_Fachhandel_Sanitaetshaus-300x226.jpg\" alt=\"Man with tennis elbow gets help fitting the masalo cuff against golfer's elbow, mouse arm by a shop assistant\" width=\"300\" height=\"226\" \/><\/div>\n<div id=\"frm_field_47_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Do you have a question about the correct fitting of the cuff?<\/h4>\n<p>If you are not sure whether your cuff fits properly, if the upper arm strap slips, sticks out, or you feel no relief, please reattach the cuff exactly as per <strong>instruction manual<\/strong>, watch our <strong>instruction video<\/strong>, do the <strong>function test<\/strong> and send us <strong>photos of your arm with the cuff on when you need it<\/strong> - we'll be happy to help :-)<\/p>\n<p><a class=\"et_pb_button\" href=\"\/en\/applying-the-masalo-cuff\/\" target=\"_self\" rel=\"noopener\">View application instructions<\/a><\/div>\n<div id=\"frm_field_48_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Which size should I order?<\/h4>\n<p>All information regarding the size can be found on the product page (there you will also find the size chart and a measuring tape that you can print out if you do not have one at hand).<\/p>\n<p>\nPlease measure the thickest part of your affected forearm in a relaxed state, the arm should be slightly stretched, muscles untensed. Now you can see the correct size for your cuff in the table.<br \/>\nPlease measure with utmost accuracy\n<\/p>\n<p>\nPlease also choose, whether you need your cuff for the left arm or for the right arm, because due to the different construction form the cuff is optimized for a specific arm side.<\/p>\n<p><a class=\"et_pb_button\" href=\"\/shop\/\" target=\"_self\" rel=\"noopener\">View product page<\/a><\/div>\n<div id=\"frm_field_49_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio frm_other_container\">\r\n    <div  id=\"field_zhys42_label\" class=\"frm_primary_label\">Why do you want to return your cuff?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_zhys42_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-0\">\t\t\t<label  for=\"field_zhys42-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-0\" value=\"The cuff is not to my liking\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   aria-required=\"true\"  \/> The cuff is not to my liking<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-1\">\t\t\t<label  for=\"field_zhys42-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-1\" value=\"I don&#039;t feel an effect \/ relief of strains\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> I don't feel an effect \/ relief of strains<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-2\">\t\t\t<label  for=\"field_zhys42-2\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][]\" id=\"field_zhys42-2\" value=\"I still have (additional) pain\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> I still have (additional) pain<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_49-other_2\">\t\t\t<label  for=\"field_zhys42-other_2\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[49][other_2]\" id=\"field_zhys42-other_2\" value=\"Other:\"  data-reqmsg=\"Please check one option\" data-invmsg=\"Why do you want to return your cuff? ist ung\u00fcltig\"   \/> Other:<\/label><label for=\"field_zhys42-other_2-otext\" class=\"frm_screen_reader frm_hidden\">Other:<\/label><input type=\"text\" id=\"field_zhys42-other_2-otext\" class=\"frm_other_input frm_pos_none\"  name=\"item_meta[other][49][other_2]\" value=\"\" \/><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_50_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>You are wearing the cuff but still feel pain or even additional pain?<\/h4>\n<p>In general: Do not worry, a worsening of the health of a customer with a correct diagnosis and correctly applied cuff has not yet occurred.<\/p>\n<p>It is often just a slight error regarding the fitting of the cuff that minimizes the effect - but we can easily fix this together.<\/p>\n<p>Please send us photos of your arm with applied cuff and describe as accurately as possible your problem and when the pain occurs.<\/p>\n<p>If you have severe pain, please do not use the cuff until we discover the cause of the problem.<\/p>\n<p><\/span><br \/>\n<a class=\"et_pb_button\" href=\"mailto:support@masalo.eu\" target=\"_self\" rel=\"noopener\">Send Email<\/a><\/div>\n<div id=\"frm_field_51_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_vuxto2\" id=\"field_vuxto2_label\" class=\"frm_primary_label\">Please enter your order number\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_vuxto2\" name=\"item_meta[51]\" value=\"\"  data-frmmask=\"00000\" placeholder=\"e.g. 12345\" data-invmsg=\"invalid text\" aria-invalid=\"false\" pattern=\"\\d\\d\\d\\d\\d$\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_52_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_4sbsh2\" id=\"field_4sbsh2_label\" class=\"frm_primary_label\">Please enter your forearm circumference\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_4sbsh2\" name=\"item_meta[52]\" value=\"\"  placeholder=\"e.g. 26,5cm\" data-reqmsg=\"Please enter your forearm circumference\" aria-required=\"true\" data-invmsg=\"Text ist ung\u00fcltig\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_53_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_j1fa52\" id=\"field_j1fa52_label\" class=\"frm_primary_label\">Problem description DHL status \/ shipment status\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[53]\" id=\"field_j1fa52\" rows=\"5\"  placeholder=\"Please enter problem description here\" data-invmsg=\"Problem description DHL status \/ shipment status ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_54_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Your exchange request<\/h4>\n<p>Please do not return the cuff before we could sort out what size you really need. We do not want to cause any trouble or inconveniences for you, but only the correctly sized cuff will be able to help you ridding your injury.\n <\/p>\n<p>\nPlease trust our size chart, it is always correct :-)\n <\/p>\n<p>\nIn order to achieve the best results, please read our <strong><a href=\"\/en\/applying-the-masalo-cuff-med\/\" target=\"_blank\">instruction manual<\/a><\/strong> again, try to fit the cuff according to the helpful illustrations and watch our instruction video as well.\n <\/p>\n<p>\nA cuff in the wrong size would be completely ineffective. If you think you have done everything right and still think you need a different size, please send photos of your arm with the cuff attached.<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_55_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>No effect? No worries! :-)<\/h4>\n<p>Don't worry!<br \/>\nIf you feel no effect, then there is usually only a slight mistake regarding the fitting of the cuff, which we can easily fix together.\n<\/p>\n<p>\n<strong>95% of our returns are based on fitting mistakes<\/strong> and correspondingly unachieved relief of strain and pain relief from misuse.<\/p>\n<p>If you want to return the cuff because you do not feel the pain relief, please note the following:<br \/>\nWe want every sold cuff to help and to achieve the best results possible and we are basically very accommodating.<br \/>\nFor your health sake, please try to apply the cuff once again with the help of our <a href=\"\/en\/applying-the-masalo-cuff\/\">instruction manual<\/a> and <strong>send us pictures of your arm with the cuff attached<\/strong> - we are happy to help you :-)<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_56_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_bltov2_label\" class=\"frm_primary_label\">May we assist you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_bltov2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_56-0\">\t\t\t<label  for=\"field_bltov2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[56][]\" id=\"field_bltov2-0\" value=\"Yes, please. I need help fitting the cuff. (A return is still possible afterwards)\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   aria-required=\"true\"  \/> Yes, please. I need help fitting the cuff. (A return is still possible afterwards)<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_56-1\">\t\t\t<label  for=\"field_bltov2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[56][]\" id=\"field_bltov2-1\" value=\"No, thanks. I really want to return the cuff.\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   \/> No, thanks. I really want to return the cuff.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_57_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Revocation \/ Returning the cuff<\/h4>\n<p>If you do not like the cuff, a return is your right.<\/p>\n<p>\nPlease understand that we can only take back unused items that are suitable for resale.<br \/>\nUsed and worn bandages can not be returned (or you must provide compensation for the value if the product is deteriorated visibly).<\/p>\n<p>The Masalo<sup>\u00ae<\/sup> Cuff must achieve a noticeable relief <strong>within 15-30 minutes, otherwise something is wrong<\/strong> - (usually it is then a slight fitting mistake or just misplacement or mis-\/self-diagnosis).<\/p>\n<p><strong>95% of our returns are based on fitting mistakes<\/strong> and correspondingly unachieved relief of strain and pain relief from misuse.<\/p>\n<p>If you want to return the cuff because you do not feel the pain relief, please note the following:<br \/>\nWe want every sold cuff to help and to achieve the best results possible and we are basically very accommodating.<br \/>\nFor your health sake, please try to apply the cuff once again with the help of our <a href=\"\/en\/applying-the-masalo-cuff\/\">instruction manual<\/a> and <strong>send us pictures of your arm with the cuff attached<\/strong> - we are happy to help you :-)<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_58_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Please note:<\/h4>\n<p>Please understand that we can only take back unused items that are suitable for resale.<br \/>\nUsed and worn bandages can not be returned (or you must provide compensation for the value if the product is deteriorated visibly).\n<\/p>\n<p>\nBy clicking on \"Send message\" your request for cancellation will be sent to us.<br \/>\nYou will receive a confirmation of revocation by e-mail later.\n<\/p>\n<p>\n<strong>Please DO NOT return the cuff before you have received this information from us.<\/strong><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_59_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_67qgf2_label\" class=\"frm_primary_label\">May we assist you?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_67qgf2_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_59-0\">\t\t\t<label  for=\"field_67qgf2-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[59][]\" id=\"field_67qgf2-0\" value=\"Yes, please. I need help fitting the cuff. (A return is still possible afterwards)\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   aria-required=\"true\"  \/> Yes, please. I need help fitting the cuff. (A return is still possible afterwards)<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_59-1\">\t\t\t<label  for=\"field_67qgf2-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[59][]\" id=\"field_67qgf2-1\" value=\"No, thanks. I really want to return the cuff.\"  data-reqmsg=\"Please check one option\" data-invmsg=\"May we assist you? ist ung\u00fcltig\"   \/> No, thanks. I really want to return the cuff.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_65_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_r0apy2\" id=\"field_r0apy2_label\" class=\"frm_primary_label\">Your message to us\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[65]\" id=\"field_r0apy2\" rows=\"5\"  data-reqmsg=\"Please enter your message\" aria-required=\"true\" data-invmsg=\"Your message to us ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_60_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Instructions for taking photos<\/h4>\n<p><strong>1.<\/strong> Attach the cuff and stretch your arm as much as you can<br \/>\n<strong>2.<\/strong> take one picture each of the outer side of the arm as well as of the inner side of the arm<br \/>\n<strong>3.<\/strong> Use a wide angle so we can see everything from elbow to the wrist<br \/>\n<strong>4.<\/strong> Upload pictures and send the message to us<\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_61_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <div  id=\"field_kb9rd2_label\" class=\"frm_primary_label\">Pictures of your arm with the cuff attached\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <input type=\"hidden\"  data-invmsg=\"Datei-Upload ist ung\u00fcltig\" aria-invalid=\"false\"   name=\"item_meta[61][]\"  value=\"\" data-frmfile=\"61\" \/>\n\n<div class=\"frm_dropzone frm_multi_upload frm_clearfix\" id=\"file61_dropzone\" role=\"group\" >\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file61[]\" id=\"field_kb9rd2\"\n\t\t\t data-frmfile=\"61\" multiple=\"multiple\"  data-invmsg=\"Datei-Upload ist ung\u00fcltig\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Pictures of your arm with the cuff attached. Drag pictures here or click to choose files. Maximum file size: 104.86MB\">Drag pictures here or click to choose files<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Pictures of your arm with the cuff attached. Choose files. Maximum file size: 104.86MB\">Choose files<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 104.86MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_62_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80\"><\/p>\n<h4>Please note:<\/h4>\n<p>By clicking on \"Send message\" your request for cancellation will be sent to us.<br \/>\nYou will receive a confirmation of revocation by e-mail later.\n<\/p>\n<p>\n<strong>Please DO NOT return the cuff before you have received this information from us.<\/strong><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_63_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_cc2l52\" id=\"field_cc2l52_label\" class=\"frm_primary_label\">Please provide a detailed problem description\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[63]\" id=\"field_cc2l52\" rows=\"5\"  data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Please provide a detailed problem description ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_64_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_bqcdd2\" id=\"field_bqcdd2_label\" class=\"frm_primary_label\">Your message to us (optional)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[64]\" id=\"field_bqcdd2\" rows=\"5\"  data-invmsg=\"Your message to us (optional) ist ung\u00fcltig\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_66_container\" class=\"frm_form_field  frm_html_container form-field\"><span style=\"color: #223f80; font-size:12px;\"><\/p>\n<p>Please view our <a href=\"https:\/\/www.masalo.eu\/en\/privacy-notice-and-disclaimer\/\" target=\"_blank\">data privacy statement here<\/a><\/p>\n<p><\/span><\/div>\n<div id=\"frm_field_67_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_g6a_label\" class=\"frm_primary_label\">Privacy statement (please click)\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_g6a_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_67-0\">\t\t\t<label  for=\"field_g6a-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[67][]\" id=\"field_g6a-0\" value=\"I have read and understood the data privacy statement and I agree that my data ist stored electronically so that Masalo can reply to my message\"  data-reqmsg=\"You have to accept our privacy statement in order to send us a message\" data-invmsg=\"Privacy statement (please click) ist ung\u00fcltig\"   aria-required=\"true\"  \/> I have read and understood the data privacy statement and I agree that my data ist stored electronically so that Masalo can reply to my message<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_72_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"g-recaptcha-response\" id=\"field_zsge3_label\" class=\"frm_primary_label\">Captcha\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <div  id=\"field_zsge3\" class=\"g-recaptcha\" data-sitekey=\"6Lc_G0gsAAAAANBah-yA9CEUlMhBgXsqDEXZUF1L\" data-size=\"invisible\" data-theme=\"light\" data-callback=\"frmAfterRecaptcha\"><\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_75_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Send message<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_81_container\">\n\t\t\t<label for=\"field_12p5e\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_12p5e\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[81]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"g8r\/\/TLATu+ATqLHZzpnP1Agfaoy+qLqEAZWjgYj3DciHTqLcvN1MHbNxWjH++ej\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\nContact addressMasalo KGLuener Weg 32a21337 LueneburgGermany &nbsp;&nbsp;Tel.: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"dipi_cpt_category":[],"class_list":["post-19675129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Masalo Cuff - Contact and support for your health<\/title>\n<meta name=\"description\" content=\"Personal support and quick assistance. 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